It was over 50 days when I last called and they said they were emailing someone to follow it up.... over a week later still nothing... it has been 3 months oh hold now because they've reduced our payments... so confused...
are you claiming PPL? there are many "steps" to PPL claim - the FAO processing team do their bit, then they send the info to your employer - and give them 14 days to respond. so it may be that it's been processed and is waiting on your employer to accept the payment.
drop in payment may relate to it having been completed - if your estimates were updated on the paperwork to something higher than what you had previously....